Credit and debit card security

You should always take the necessary steps to ensure the security of any transactions you make.

Shopping in general

  • You can access your PIN number online or via our card app.
  • Never share your PIN number with a third party and do not keep any PIN details with your card. You should always memorise your PIN.
  • Never disclose your PIN over the phone or on the Internet.
  • Keep your card details private. Do not let anyone see your PIN number when you pay. Place your hand over the pad to hide your number.
  • Never allow a sales person to remove your card from plain sight.
  • Check the amount before entering your PIN number.
  • If you are paying for something abroad, then you should always remember to check the currency. Choosing to pay in ISK could mean paying higher conversion costs.
  • You should always try to use the ATM of a recognised bank or service provider. Be aware of anything suspicious. If in doubt, use another ATM.
  • Be cautious of other people at the ATM, especially those offering advice or help.
  • Do not sign any documents if you are unsure about the content. Read everything thoroughly, including all the Terms and Conditions.
  • You can monitor all your transactions in real time via the card app. You should do this regularly, especially when travelling abroad.

Shopping on the internet

  • Find out as much information as you can about the retailer before purchasing anything from them. Look for positive reviews and use websites that you have heard about through trusted sources.
  • Make sure your Internet access is secured – the retailer’s Internet address should change from ‘http’ to ‘https’ before you make your purchase. This indicates a secure connection.
  • Read the Terms and Conditions – you could be instructing a single payment or a series of recurring payments. Free subscriptions can be misleading.
  • Trust your instincts. If something sounds too good to be true, then it probably is.
  • Verify emails requesting personal information or card details by calling the sender. Common methods of fraud include, inheritance promises, special offers or refunds where the sender specifically requests your credit card details.

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