Contact us

Get in touch with us if you need specialist advice. You can come and see us or chat with us online. We'd like your feedback, so let us know what we're doing right and what we can improve. Contacting us is easy.

How can we help you?

We offer easy access to a wide range of consultants.

Book an appointment

Our consultants offer dedicated support when you need it, offering advice on any of your banking needs.

Book a time and date that suits you. It's that simple. 

    Book an appointment

    Contact Centre

    Our Contact Centre is open between 09:00 and 16:00, and our online chat is available between 09:00 and 17:00 on weekdays. We offer a wide range of services to all of our customers.

      Read more about service centre

      Reporting misconduct

      Íslandsbanki takes any alleged misconduct very seriously. Please get in touch with us immediately if you suspect or have witnessed any misconduct at Íslandsbanki.

        Report misconduct (in icelandic)

        Complaints and suggestions

        We have set a clear policy on handling complaints to ensure transparent and effective procedures for processing them. Our goal is to ensure that complaints, suggestions and any other issues are resolved quickly, efficiently and fairly.

        We can receive complaints through various means of communication, e.g., by e-mail, letter, telephone call or at a meeting. You can also send a complaint or suggestion online. We keep a record of all complaints and how they are handled.

        Complaints are responded to as soon as possible and always within four weeks.

        Contact us

        The following information might answer some of your questions. You can also talk to a consultant online or call our consultancy service.