Contact us

Come and see us for specialist advice or contact us. We want to hear from our customers, so give us your advice on what we are doing right and what could be done better. There are various ways to contact us.

Send in a ques­tion or com­ment

You can send us a general question or comment on any of our services.

How can we help you?


We offer easy access to a wide range of consultants.

Book an appointment with one of our consultants

Our consultants can offer advice and information on any of your banking needs.

Book a time and date that suits you. It's that simple. 

Book an appointment

Service Centre

Our Service Centre is open between 09:00 and 16:00 and our Our online chat is open between 09:00-18:00, weekdays. We offer all our customers a comprehensive range of services.

Read more about service centre

Reporting misconduct

Íslandsbanki takes any alleged misconduct very seriously. Please contact us immediately if you suspect or have been witness to any misconduct at Íslandsbanki.

Report misconduct (in icelandic)

Customer Ombudsman

If the customer believes that he or she has not received appropriate resolution or consideration, in accordance with the Bank's current laws or regulations, he/she may contact the Customer Ombudsman.

Customer Ombudsman

Complaints and suggestions


We have set a clear policy on the handling of complaints, to ensure transparent and effective procedures for processing them. Our goal is to ensure that complaints, suggestions and any other issues are resolved quickly, efficiently and fairly.

Complaints can be received by us through various means of communication, e.g. by e-mail, letter, telephone call or at a meeting. You can also send a complaint or suggestion online. We keep a record of all complaints and how they are handled.

Complaints are responded to as soon as possible and always within four weeks.