Question 1

Can I get the same rebate offer my friend received?

Accepted Answer

Possibly. We can not promise that you will get the exact same refund offer as your friend, but if you have a similar consumption history, you should receive a similar offers. Retailers are offered to give different consumer groups a rebate discount that matches their consumption patterns. In some cases, companies are willing to make such offers to only a few users, but in other cases, the offers are offered to more people.

Question 2

How is information about me collected?

Accepted Answer

The system is based on on a summary of the data that the bank already has access to. Fríða e.g. is based on map entries and other demographic variables like age, gender, place of residence, etc. It is important to keep in mind that the Bank never provides personally identifiable information to external parties, but bases the offers on non-personally identifiable summaries. Example: A store wants to send offers to parties who have shopped at a specific zip code in the last three months. The offer should only go to men aged 30-40. In this case, we look at who fits the target audience and send the offer only to them. Neither the dealer nor the processor receives information about the characters in the group.

Question 3

I have just received a card, when will Fríða appear in my app?

Accepted Answer

It is necessary to use the card first. 2 - 5 days after it is used for the first time, Fríða should activate automatically in the app and offers will appear.

Question 4

What if I do not want to be registered in Frida?

Accepted Answer

Customers can request to unsubscribe from custom offers. This can be done in the app under Settings, or by contacting Customer Support at 440 4000.

Question 5

When will I receive a refund to my account?

Accepted Answer

Users will be paid into their account on the 18th of each month for transactions collected during the preceding 22nd - 21st month. Example: entries collected from June 22 - July 21 will be paid out on August 18

Question 6

When will my transaction appear in Fríða?

Accepted Answer

After an offer is activated and used, it usually takes 2 - 5 days for transactions to appear under "Refund" in Fríða

Question 7

Will all offers be customized to customers?

Accepted Answer

No. It is also planned to offer general offers that are accessible to everyone.

Question 8

Will my credit expire?

Accepted Answer

We automatically send users a monthly refund, provided the user has defined a bank account for the refund. If the refund fails on time, e.g. because a bank account no longer exists, Íslandsbanki will try to track down the user and pay the money to the person in question. If this does not work, Íslandsbanki will preserve the money as required by the general rules on depreciation.

Fríða

Next steps

The benefits of Fríða

Fríða

Frequently asked questions

Do you have our app?

You can find Fríða in our Íslandsbanki app