If you are an Íslandsbanki cardholder, you might be entitled to a chargeback.

If you notice an unauthorised payment or do not receive merchandise/service that you have paid for by card, then you may be entitled to a chargeback. Credit card transactions are a secure way of doing business, but we are here to help if things go wrong. You should start by contacting the supplier or service provider, to try and find a solution. If that doesn't work, then we can help you take the necessary steps to secure a chargeback.
You can submit for chargeback through this form.

We assist you in the best possible way with your chargeback but we are working with strict chargeback guidelines from Mastercard international.

Please have a look at the secure credit card transactions page: credit and debit card security.