If you are an Íslandsbanki cardholder, you might be entitled to a chargeback for unauthorised payments or unreceived purchases.
If you notice an unauthorised payment or do not receive merchandise/service that you have paid for by card, then you may be entitled to a chargeback. Credit card transactions are a secure way of doing business, but we are here to help if things go wrong. You should start by contacting the supplier or service provider, to try and find a solution. If that doesn't work, then we can help you take the necessary steps to secure a chargeback.
Please have a look at the secure credit card transactions page: credit and debit card security.
- The provider of merchandise or services will be given 60 days to respond to the chargeback.
- We issue chargebacks according to very strict rules from Mastercard International.
- The general time frame to issue a chargeback is 90 days from the date of transaction, or 120 days from the expected delivery date, e.g. due to a cancelled flight.
- Please note that the chargeback process can take up to four months and the refunded amount is paid according to the rate of exchange valid when the transaction was made.
Please note that the chargeback process can take anything up to four months and is paid according to the rate of exchange valid when the transaction was made.
Send chargeback request
You can send us an inquiry and authenticate with electronic id.