This news is more than six months old

Finding solutions in cooperation with our customers

In response to the ongoing COVID-19 pandemic, Íslandsbanki has taken a variety of steps to guarantee uninterrupted service to customers while reducing the likelihood of contagion among employees and those customers who visit the Bank.

The Bank is well prepared to face challenges like this one, and its capital and liquidity ratios are strong. Bank employees will continue to communicate effectively with customers and work out solutions during this time of uncertainty. The Bank will endeavour to meet customers’ needs, such as by offering a temporary freeze on loan payments for those households and businesses most strongly affected by these unprecedented conditions.

Íslandsbanki has asked customers to make every effort to use the Bank’s digital services instead of visiting branch offices. Customers can carry out all key transactions using the Íslandsbanki app and the online bank. Furthermore, customers can use the Bank’s online chat function, which is open from 09:00-18:00 hrs., or contact the Bank by telephone at +354 440 4000. As always, we will focus on providing the best service possible, but we respectfully ask our customers to be patient, as Bank staff are under increased strain at present.

Birna Einarsdóttir, Íslandsbanki Chief Executive Officer:

“We are in an unprecedented situation, but we will make every possible effort to behave in a socially responsible manner. We welcome the Government’s measures to assist businesses, and we, too, will focus on finding effective solutions so as to help individuals and businesses to weather this temporary storm.”