Instructions: Cancel a card

Here you can find instructions on how to cancel a card.

If you want to close your card permanently or cancel it in order to get a new card, there are several ways to do so. This applies to both debit and credit cards.

  • Send us a message. Below (under the instructions) you can send us a request to cancel your card.
  • You can also talk to the advisor in an online chat.
  • Call the contact center in phone 440-4000.
  • Come to one of our branches.


  1. Fill in your information, name, social security number (kennitala), email, phone number and subject.
    In „Subject“ you can for example write „I wish to cancel my Icelandair Platinum card“
    Remember to include in your message what card you wish to cancel.
    There is no need to attach a file to the request.
  2. Once you have filled in all the relevant information. Then select the red button „Send“
  3. Then the process is over and the card will be canceled soon.