Cancel a card

Step-by-step instructions on how to cancel your card.

There are several ways to close your card permanently or cancel it to replace it with a new one. This applies to both debit and credit cards.

  • Please send us a message. You can send us a request to cancel your card below (under instructions).
  • Speak to one of our advisors on the online chat.
  • Call our contact centre (Tel- 440-4000).
  • Visit one of our branches.


  1. Please fill in the following information: name, national ID number (kennitala), email, phone number and subject.
    For example, under "Subject", you can write "I would like to cancel my Icelandair Platinum card."
    Please remember to let us know which card you'd like to cancel.
    You don't need to attach a file to the request.
  2. Once you have filled in all the relevant information, select the red button Send.
  3. The process is now complete, and your card will be cancelled.