Question 1

Can a minor apply for an Electronic ID?

Accepted Answer

Parents / guardians can apply for a Electronic ID for individuals under the age of 18 on the Auðkenni website and therefore do not need to bring an applicant to the nearest branch / service station to have the Electronic ID activated. Persons under the age of 18 must present a valid ID (passport or driver's license) at a branch / service point when the ID is activated. If a parent / guardian arrives at a branch / service station with the child, the child must sign a contract in the presence of parents or guardians. A parent or guardian must also present a valid ID and sign with the applicant.

Question 2

Can I change the PIN number on the electronic ID in my phone?

Accepted Answer

Open the VIT menu, choose ID and then Change PIN. For iPhone, go to Settings, then to Phone and then SIM Application. Then choose ID and Change PIN.

Question 3

Can I have electronic IDs on more than one phone at a time?

Accepted Answer

Yes, there is no limit to how many IDs you can have, but only one for each SIM card.

Question 4

Can I still use SMS to log in to online bank and the app?

Accepted Answer

Yes, mobile ID does not affect SMS login

Question 5

Can under-age individuals obtain electronic IDs?

Accepted Answer

Individuals under the age of 18 can obtain an Electronic ID. The applicant must present a valid ID, passport or driver's license, and sign a contract in the presence of parents or guardians. A parent or guardian must also present a valid ID and sign with the applicant.

Question 6

Do I need to bring a valid ID?

Accepted Answer

Yes, you need to have a driver's license or passport when activating an electronic ID.

Question 7

Does my phone support Electronic ID?

Accepted Answer

You can enter your phone number on the Auðkenni website, and check to see if your SIM card meets the technical requirements for Electronic ID. If the SIM card does meet the requirements, then the ID can be activated at the nearest Íslandsbanki branch or at one of the many electronic certificate service points. You can see a list of problematic phones on the Auðkenni website . Make sure you have a driver's license or passport with you when activating your electronic ID by phone.

Question 8

Electronic ID information

Accepted Answer

Electronic ID in your mobile phone is an easy and secure way of accessing the online bank or app. You can also sign various documents with the IDs. Electronic ID's are stored on the SIM card of your phone. You only need a mobile phone and PIN number to use them. You can check the Auðkenni website to see if your SIM card is the correct type for an electronic ID.

Question 9

Foreign mobile phone numbers

Accepted Answer

Foreign mobile phone numbers have international and country codes. The international code is 00, followed by the country code (e.g., 44) and finally the number itself (e.g., 987654321). Example: 0044987654321.

Question 10

How can I get Electronic ID?

Accepted Answer

If the SIM card meets the requirements, then you can activate the ID at your nearest Íslandsbanki branch. You can book an appointment here at any of our branches. You must present valid ID (passport, driver's license) at the appointment. Please check that your SIM card supports electronic ID, before the appointment. Parents / guardians can apply for a certificate for individuals under the age of 18 on the Auðkenni website and therefore do not need to bring an applicant to the nearest branch / service station to have the Electronic ID activated. Persons under the age of 18 must present a valid ID (passport or driver's license) at a branch / service point when the Electronic ID is activated. If a parent / guardian arrives at a branch / service station with the child, the child must sign a contract in the presence of parents or guardians. A parent or guardian must also present a valid ID and sign with the applicant. You can also activate electronic IDs at one of the many electronic ID service points.

Question 11

How do I download and activate the app?

Accepted Answer

The app can be activated in one of two ways. If you have an electronic ID on your SIM card, you can use the ID to activate the Identification app. In addition, you can activate the app by visiting our nearest branch or one of the many "Auðkenni" and electronic ID service points. You can download the ID app in the AppStore or PlayStore. Information on activating and using the app can be found on Auðkenni website.

Question 12

How do IDs work in your phone?

Accepted Answer

Generally, you just select the login for ID on the phone and enter your phone number. A menu will appear on your phone and you can enter the PIN for the ID to confirm.

Question 13

I do not have a smartphone. Can I get ID on a SIM card?

Accepted Answer

Yes, electronic IDs work for almost all types of phones. Information about mobiles that do not support Electronic ID's can be found on the Auðkenni website.

Question 14

Identification app information

Accepted Answer

This new authentication method is suitable for all authentication and signatures in our distribution channels. The Identification app works on an internet connection and does not requires a phone connection for the app to work. The service is great for Icelanders living abroad who have foreign mobile phone numbers, fishermen who have an internet connection but not a telephone connection, etc. The app also solves the problem of those who have phones with so-called eSIM cards. These phones do not have the required certification for electronic ID.  Identification using this option is easy and can be used instead of nearly all traditional types of ID. The customer simply registers their identity number and an identification request will appear in the app. The app then opens, the customer can register their ID number and the app does the rest. The Identification app is secure and one of the safest solutions offered today. The app does not store PINs, so user access is secure even if someone else has access to the phone, as long as they do not know the pin numbers.

Question 15

Register Electronic IDs as valid IDs at Íslandsbanki

Accepted Answer

An electronic ID at Íslandsbanki is an officially accepted form of identification. You can identify yourself electronically here

Question 16

SMS verification information

Accepted Answer

You must use SMS verification (sent to your phone) when you login using a username and password. Your phone number must be registered with the Íslandsbanki online bank to take advantage of this option. Go to Settings > General > GSM identification number

Question 17

What are electronic IDs

Accepted Answer

Electronic ID are credentials used in the digital world. Identifying yourself using an Electronic ID online is the same as using other traditional forms of ID. Electronic ID can also be used as a valid signature and is equivalent to your own signature.

Electronic ID by phone

Three options available

Identification app

Electronic ID on a mobile

SMS verification

Need assistance?

Questions and answers