Instructions for creating, editing, and cancelling a claim in online banking.

Create

Select “Claims & Claim Lists” under “Collections.”
Once on this page, click “New Claim” at the top right of the screen.

This window will open next:

Select a claim template.
Entering a claim number is not required.
You can enter an amount or multiple claim items with amounts.
The due date and final due date are required fields. The cancellation date is automatically set to four years later, but can be changed.
Once the file has been added and confirmed, the claim is created and will appear in the online bank.

To edit or cancel a claim, open the claim and click the three dots on the right side of the screen.

When you select “Edit,” the claim opens, and the fields that can be changed will become editable.
When you choose to cancel a claim, a confirmation window will appear asking if you're sure you want to cancel it.
Claims can be manually forwarded to a debt collection agency by selecting “Forward to collection,” but only if the claimant has an agreement with a collection agency that the bank has been informed of. Once you select this option, a confirmation window will appear.