We are where you are!

Have a look at how we can help you navigate the current economic climate. We offer a number of solutions designed to help you through these unprecendented times. We will update this information regularly.

Information on opening hours can be found below

Next step

Our online chat service is open from 09:00-18:00, Monday to Friday. You can identify yourself by using your electronic ID.

Branches and ATMs

Our branches are open from 11 -16. Please note that there is a shorter opening time in the branches at Ísafjörður and Reyðarfjörður.

Customers are kindly asked to use the Bank’s digital solutions for all of their banking services.

You can book an appointment for a telephone consultation at a time that suits you. You can also use the Bank’s online chat function or call us at +354 440 4000.

We offer senior citizens who are unable to use digital solutions to call us at a special phone number +354 440 3737 for all major banking services

Our service centre is open between 09:00 and 16:00, on weekdays and our online chat is open from 09:00 to 18:00, on weekdays.

Those customers who need to access a security box can book an appointment through the email bankaholf@islandsbanki.is

Book an appointment

We offer you to book a telephone call with one of our advisors. If the assistance requires a visit at a branch, we will book a meeting

Solutions and information

Payment problems

We want to meet your needs during this unprecedented period. Customers, individuals and companies that have been most affected by this difficult situation can temporarily freeze their loan repayments.

See more on payment problems

A message for businesses

 COVID-19 will have a significant impact on many businesses. We can offer the temporary suspension of repayments and interest on loans for up to six months.

See more on solutions for businesses


You should start by contacting the seller or service provider to discuss any refund or changes to the product purchased with the card. If a solution cannot be found and you are not covered by travel insurance, then you may be entitled to claim.

See more on reimbursement

Emergency service

Íslandsbanki card holders have access to a 24 hour emergency telephone line, in case of emergency.

See more about or emergency service (in Icelandic)

Access to your private pension savings

You can gain access to your private pension plan to help you bridge the gap during these unprecedented times. You can withdraw your money over a 15 month period.

See more on how to apply

Travel insurance

Most of the world is currently on lockdown. You should read the terms and conditions of your travel insurance carefully. Click here to see more information on your credit card travel insurance.

VÍS is Íslandsbanki´s official credit card insurer. The VÍS website offers comprehensive information about travel insurance during the COVID-19 pandemic period.

See more on the VÍS website (in Icelandic)

Temporary payment problems

We offer a number of solutions for temporary payment problems.

Distribute card payments (in Icelandic)

Overdraft facilities

App loan

Book a meeting with one of our advisors so that we can assess your situation and find the right solutions.

Digital solutions

The Directorate of Health is encouraging everyone to use contactless card payments.

We encourage you to use our diverse range of digital solutions. Contactless payments can be made using your mobile phone or smart watch. 

Contactless payments

You can connect your card and pay with your mobile phone or smart watch. It's easy!

Payments made using a smart device are not subject to a maximum amount. However contactless payments made with your card are subject to a maximum of ISK 5000.

The total amount of contactless payments cannot surpass ISK 10,000.

See how you can activate contactless payments (in Icelandic)

Digital solutions

You can see to all your banking needs by using the Íslandsbanki app.

Apply for the Íslandsbanki app

For iOS

For Android

See all digital solutions

Asked and answered

How have we reacted to the situation?

We have introduced various measures to protect our employees and our operations:

  • We have divided our employees into groups- to reduce contact
  • Our offices and branches are cleaned thoroughly
  • The bank has cancelled all business travel
  • Employees with underlying health conditions are encouraged to work from home
  • We update our employees on a daily basis
  • Our employees use digital communication methods wherever possible