Payment problems and arrears

We offer our clients various repayment solutions during difficult times.

Everyone can experience temporary financial difficulties during their lifetime. The most important thing is to take action immediately. You can contact our advisors to seek advice. Use the form here below.

If you are unable to make payments due to temporary difficulties, e.g. due to unemployment, illness, accidents or other unforeseen circumstances, then you may be eligible to defer your payments for a period of time. There are various solutions to help you with your money worries:

  • Temporary deferral of payments
  • Refinancing loans for individuals
  • Loan term changes, such as loan term extensions, to reduce monthly payments
  • We can offer businesses experiencing payment problems, due to the COVID 19 situation, the temporary suspension of repayments and interest on loans. You can find out more about the government's remedies regarding COVID-19 here. For further assistance, please contact one of our Business Services Consultants by telephone: 440-4000 or send an e-mail to

Our mortgage advisors will assist you in assessing your situation.