Customers may consult the Customer Ombudsman if they believe they have not received a fair resolution of their affairs. The role of the Ombudsman is to conduct an objective investigation and seek a fair resolution.
Complaints can be submitted to the Ombudsman as follows:
- By sending a letter to the Ombudsman which provides an account of the matter in question. The address is: Íslandsbanki Customer Ombudsman, Hagasmári 3, 201 Kópavogur.
- By sending an e-mail message to firstname.lastname@example.org
- By requesting a meeting with the Ombudsman by telephone, +354 440 4000
Íslandsbanki's Customer Ombudsman is Kolbrún Jónsdóttir.