Customer Ombudsman

Customers may consult the Customer Ombudsman if they believe they have not received a fair resolution of their affairs. The role of the Ombudsman is to conduct an objective investigation and seek a fair resolution.

Complaints can be submitted to the Ombudsman as follows:

  • By sending a letter to the Ombudsman which provides an account of the matter in question. The address is: Íslandsbanki Customer Ombudsman, Hagasmári 3, 201 Kópavogur.
  • By sending an e-mail message to
  • By requesting a meeting with the Ombudsman by telephone, +354 440 4000

Íslandsbanki's Customer Ombudsman is Kolbrún Jónsdóttir.